Ajuda sobre este erro

Bom Dia

Amigos

estou com problemas do software de emissão de nota fiscal eletrônica do SEBRAE SP no ambiente produção, porque no ambiente homologação não da erro. E já enviei vários e-mail e não me respondem, queria saber se alguém pode me ajudar com relação a este erro.

; nested exception is:
org.xml.sax.SAXException: Bad envelope tag: html Problema não mapeado
AxisFault
faultCode: {http://www.w3.org/2003/05/soap-envelope}Server.userException
faultSubcode:
faultString: org.xml.sax.SAXException: Bad envelope tag: html
faultActor:
faultNode:
faultDetail:
{http://xml.apache.org/axis/}stackTrace:org.xml.sax.SAXException: Bad envelope tag: html
at org.apache.axis.message.EnvelopeBuilder.startElement(EnvelopeBuilder.java:71)
at org.apache.axis.encoding.DeserializationContext.startElement(DeserializationContext.java:1048)
at com.sun.org.apache.xerces.internal.parsers.AbstractSAXParser.startElement(Unknown Source)
at com.sun.org.apache.xerces.internal.impl.XMLNSDocumentScannerImpl.scanStartElement(Unknown Source)
at com.sun.org.apache.xerces.internal.impl.XMLNSDocumentScannerImpl$NSContentDriver.scanRootElementHook(Unknown Source)
at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl$FragmentContentDriver.next(Unknown Source)
at com.sun.org.apache.xerces.internal.impl.XMLDocumentScannerImpl$PrologDriver.next(Unknown Source)
at com.sun.org.apache.xerces.internal.impl.XMLDocumentScannerImpl.next(Unknown Source)
at com.sun.org.apache.xerces.internal.impl.XMLNSDocumentScannerImpl.next(Unknown Source)
at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl.scanDocument(Unknown Source)
at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(Unknown Source)
at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(Unknown Source)
at com.sun.org.apache.xerces.internal.parsers.XMLParser.parse(Unknown Source)
at com.sun.org.apache.xerces.internal.parsers.AbstractSAXParser.parse(Unknown Source)
at com.sun.org.apache.xerces.internal.jaxp.SAXParserImpl$JAXPSAXParser.parse(Unknown Source)
at com.sun.org.apache.xerces.internal.jaxp.SAXParserImpl.parse(Unknown Source)
at org.apache.axis.encoding.DeserializationContext.parse(DeserializationContext.java:227)
at org.apache.axis.SOAPPart.getAsSOAPEnvelope(SOAPPart.java:696)
at org.apache.axis.Message.getSOAPEnvelope(Message.java:435)
at org.apache.axis.handlers.soap.MustUnderstandChecker.invoke(MustUnderstandChecker.java:62)
at org.apache.axis.client.AxisClient.invoke(AxisClient.java:206)
at org.apache.axis.client.Call.invokeEngine(Call.java:2784)
at org.apache.axis.client.Call.invoke(Call.java:2767)
at org.apache.axis.client.Call.invoke(Call.java:2443)
at org.apache.axis.client.Call.invoke(Call.java:2366)
at org.apache.axis.client.Call.invoke(Call.java:1812)
at br.com.sebraesp.ws.nfe.autorizacao.NFeAutorizacao4Soap12_BindingStub.nfeAutorizacaoLote(NFeAutorizacao4Soap12_BindingStub.java:175)
at br.gov.sp.fazenda.dsen.model.business.WSBusiness.d(WSBusiness.java:219)
at br.gov.sp.fazenda.dsen.model.business.WSBusiness.servico(WSBusiness.java:91)
at br.gov.sp.fazenda.dsen.model.business.TransmissorBusiness.transmitir(TransmissorBusiness.java:829)
at br.gov.sp.fazenda.dsen.model.business.TransmissorBusiness$$EnhancerByCGLIB$$c28f40a0.CGLIB$transmitir$4(<generated>)
at br.gov.sp.fazenda.dsen.model.business.TransmissorBusiness$$EnhancerByCGLIB$$c28f40a0$$FastClassByCGLIB$$c7ab7f96.invoke(<generated>)
at net.sf.cglib.proxy.MethodProxy.invokeSuper(MethodProxy.java:167)
at br.gov.sp.fazenda.dsge.model.dao.util.DSGEDAOInterceptorHelper.intercept(DSGEDAOInterceptorHelper.java:55)
at br.gov.sp.fazenda.dsen.model.business.TransmissorBusiness$$EnhancerByCGLIB$$c28f40a0.transmitir(<generated>)
at br.gov.sp.fazenda.dsen.model.business.TransmissorBusiness.transmitir(TransmissorBusiness.java:762)
at br.gov.sp.fazenda.dsen.model.business.TransmissorBusiness$$EnhancerByCGLIB$$c28f40a0.CGLIB$transmitir$3(<generated>)
at br.gov.sp.fazenda.dsen.model.business.TransmissorBusiness$$EnhancerByCGLIB$$c28f40a0$$FastClassByCGLIB$$c7ab7f96.invoke(<generated>)
at net.sf.cglib.proxy.MethodProxy.invokeSuper(MethodProxy.java:167)
at br.gov.sp.fazenda.dsge.model.dao.util.DSGEDAOInterceptorHelper.intercept(DSGEDAOInterceptorHelper.java:55)
at br.gov.sp.fazenda.dsen.model.business.TransmissorBusiness$$EnhancerByCGLIB$$c28f40a0.transmitir(<generated>)
at br.gov.sp.fazenda.dsen.model.facade.NotaFiscalFacade.transmitirNotaFiscal(NotaFiscalFacade.java:729)
at br.gov.sp.fazenda.dsen.controller.EnviarNotaFiscalController$1.doInBackground(EnviarNotaFiscalController.java:115)
at javax.swing.SwingWorker$1.call(Unknown Source)
at java.util.concurrent.FutureTask.run(Unknown Source)
at javax.swing.SwingWorker.run(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)

{http://xml.apache.org/axis/}hostname:Est_Ricardo

org.xml.sax.SAXException: Bad envelope tag: html
at org.apache.axis.AxisFault.makeFault(AxisFault.java:101)
at org.apache.axis.SOAPPart.getAsSOAPEnvelope(SOAPPart.java:701)
at org.apache.axis.Message.getSOAPEnvelope(Message.java:435)
at org.apache.axis.handlers.soap.MustUnderstandChecker.invoke(MustUnderstandChecker.java:62)
at org.apache.axis.client.AxisClient.invoke(AxisClient.java:206)
at org.apache.axis.client.Call.invokeEngine(Call.java:2784)
at org.apache.axis.client.Call.invoke(Call.java:2767)
at org.apache.axis.client.Call.invoke(Call.java:2443)
at org.apache.axis.client.Call.invoke(Call.java:2366)
at org.apache.axis.client.Call.invoke(Call.java:1812)
at br.com.sebraesp.ws.nfe.autorizacao.NFeAutorizacao4Soap12_BindingStub.nfeAutorizacaoLote(NFeAutorizacao4Soap12_BindingStub.java:175)
at br.gov.sp.fazenda.dsen.model.business.WSBusiness.d(WSBusiness.java:219)
at br.gov.sp.fazenda.dsen.model.business.WSBusiness.servico(WSBusiness.java:91)
at br.gov.sp.fazenda.dsen.model.business.TransmissorBusiness.transmitir(TransmissorBusiness.java:829)
at br.gov.sp.fazenda.dsen.model.business.TransmissorBusiness$$EnhancerByCGLIB$$c28f40a0.CGLIB$transmitir$4()
at br.gov.sp.fazenda.dsen.model.business.TransmissorBusiness$$EnhancerByCGLIB$$c28f40a0$$FastClassByCGLIB$$c7ab7f96.invoke()
at net.sf.cglib.proxy.MethodProxy.invokeSuper(MethodProxy.java:167)
at br.gov.sp.fazenda.dsge.model.dao.util.DSGEDAOInterceptorHelper.intercept(DSGEDAOInterceptorHelper.java:55)
at br.gov.sp.fazenda.dsen.model.business.TransmissorBusiness$$EnhancerByCGLIB$$c28f40a0.transmitir()
at br.gov.sp.fazenda.dsen.model.business.TransmissorBusiness.transmitir(TransmissorBusiness.java:762)
at br.gov.sp.fazenda.dsen.model.business.TransmissorBusiness$$EnhancerByCGLIB$$c28f40a0.CGLIB$transmitir$3()
at br.gov.sp.fazenda.dsen.model.business.TransmissorBusiness$$EnhancerByCGLIB$$c28f40a0$$FastClassByCGLIB$$c7ab7f96.invoke()
at net.sf.cglib.proxy.MethodProxy.invokeSuper(MethodProxy.java:167)
at br.gov.sp.fazenda.dsge.model.dao.util.DSGEDAOInterceptorHelper.intercept(DSGEDAOInterceptorHelper.java:55)
at br.gov.sp.fazenda.dsen.model.business.TransmissorBusiness$$EnhancerByCGLIB$$c28f40a0.transmitir()
at br.gov.sp.fazenda.dsen.model.facade.NotaFiscalFacade.transmitirNotaFiscal(NotaFiscalFacade.java:729)
at br.gov.sp.fazenda.dsen.controller.EnviarNotaFiscalController$1.doInBackground(EnviarNotaFiscalController.java:115)
at javax.swing.SwingWorker$1.call(Unknown Source)
at java.util.concurrent.FutureTask.run(Unknown Source)
at javax.swing.SwingWorker.run(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
Caused by: org.xml.sax.SAXException: Bad envelope tag: html
at org.apache.axis.message.EnvelopeBuilder.startElement(EnvelopeBuilder.java:71)
at org.apache.axis.encoding.DeserializationContext.startElement(DeserializationContext.java:1048)
at com.sun.org.apache.xerces.internal.parsers.AbstractSAXParser.startElement(Unknown Source)
at com.sun.org.apache.xerces.internal.impl.XMLNSDocumentScannerImpl.scanStartElement(Unknown Source)
at com.sun.org.apache.xerces.internal.impl.XMLNSDocumentScannerImpl$NSContentDriver.scanRootElementHook(Unknown Source)
at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl$FragmentContentDriver.next(Unknown Source)
at com.sun.org.apache.xerces.internal.impl.XMLDocumentScannerImpl$PrologDriver.next(Unknown Source)
at com.sun.org.apache.xerces.internal.impl.XMLDocumentScannerImpl.next(Unknown Source)
at com.sun.org.apache.xerces.internal.impl.XMLNSDocumentScannerImpl.next(Unknown Source)
at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl.scanDocument(Unknown Source)
at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(Unknown Source)
at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(Unknown Source)
at com.sun.org.apache.xerces.internal.parsers.XMLParser.parse(Unknown Source)
at com.sun.org.apache.xerces.internal.parsers.AbstractSAXParser.parse(Unknown Source)
at com.sun.org.apache.xerces.internal.jaxp.SAXParserImpl$JAXPSAXParser.parse(Unknown Source)
at com.sun.org.apache.xerces.internal.jaxp.SAXParserImpl.parse(Unknown Source)
at org.apache.axis.encoding.DeserializationContext.parse(DeserializationContext.java:227)
at org.apache.axis.SOAPPart.getAsSOAPEnvelope(SOAPPart.java:696)
… 31 more

Este erro se origina quando você recebe um retorno do serviço, porém, o mesmo não é um XML.
Provavelmente você tenha recebido um HTML identificando um erro (500, 503, 403, etc).