Problema com <rich:modalPanel não aparece

Boa Tarde,

Estou passando pelo seguinte problema, já busquei em vários sites já tentei até fazer um teste simples chamando um modalPanel,
mas ele não aparece de jeito nenhum
e tenho várias outras views que usa o mesmo exemplo e funciona numa boa…
já olhei o web.xml segue o padrão das outras certinho…
oq pode estar acontecendo…

seguinte tenho um template :

uma parte do código

<f:view>


		<div id="adm">
        	<div style="width: 240px; float: right; height: 18px;">
                <div id="user_img"><img src="http://#{facesContext.externalContext.request.serverName}:#{facesContext.externalContext.request.serverPort}#{facesContext.externalContext.requestContextPath}/resources/images/user.jpg" /></div>
                <div id="user_name">Márcio Ukita</div>
            </div>
            <div id="adm_submenu">
                <li><a href="#">Logout</a></li>
                <li><a href="#">Change Password</a></li>
            	<li><a href="#">Admin</a></li>
            </div>
            <div id="adm_busca">
 				<div id="adm_busca2"><input type="button" class="bt_busca" value="" /></div>
            	<div id="adm_busca1"><input type="text" class="busca" /></div>
            </div>
        </div>
	</div>
	<!--	AREA CONTEUDO	-->
	<div id="area_conteudo">  
	<div id="maincontent">
	    <div id="area_menu" >
	        <div id="logo_empresa"><img src="http://#{facesContext.externalContext.request.serverName}:#{facesContext.externalContext.request.serverPort}#{facesContext.externalContext.requestContextPath}/resources/images/logo_pfizer.png" /></div>
	        <ul id="menu">
	            <li><a href="user?startup=UserList">#{labels['menu.user']}</a></li>
	            <li><a href="#">Finished</a></li>
	        </ul>
	    </div>
	    <div id="area_bg_top">
            <div id="float_control">
                <div id="control">
                <a id="controlbtn" class="open" alt="Show/View your stuffs"></a>
                </div>
            </div>
        	<div id="titulo">Invoiced Hours Report</div>
    	</div>
	  	
	  	<div id="conteudo">
	  			          
  		<ui:insert name="data" />
		<br />
		
	  	<div id="clear"></div>
	  	
				<h:form prependId="false">
					<rich:modalPanel id="confirmation" autosized="true">
						<f:facet name="header">
							<h:outputText value="#{labels['popup.title']}" />
						</f:facet>
						<ui:insert name="confirmationMessage" />
						<p />
						<h:panelGrid columns="2" border="0">
							<ui:insert name="confirmation" />
							<a4j:commandButton value="#{labels['popup.cancel']}" onclick="Richfaces.hideModalPanel('confirmation');" styleClass="bt"/>
						</h:panelGrid>
					</rich:modalPanel>
				</h:form>		
	  	</div>
	  </div>
	</div>
	</f:view>

editUser.xhtml

<ui:composition template="/WEB-INF/templates/default.xhtml">
<ui:define name=“title”>#{labels[‘user.labels.user’]}</ui:define>
<ui:define name=“data”>
<h:form id=“mainForm”>
<h:panelGrid id=“botoes” columns=“3”>
<a4j:commandButton value="#{labels[‘global.application.edit’]}"
action="#{userController.editFields}"
rendered="#{userController.rendered}" reRender=“display, botoes”
styleClass=“bt” />
<h:commandButton value="#{labels[‘global.application.save’]}"
action="#{userController.save}"
rendered="#{!userController.rendered}" styleClass=“bt” />

			<a4j:commandButton value="#{labels['global.application.remove']}"
				onclick="Richfaces.showModalPanel('confirmation');"
				rendered="#{userController.rendered}" styleClass="bt" />  
			
			<h:commandButton value="#{labels['global.application.close']}"
				action="#{userController.close}" immediate="true" styleClass="bt" />
		</h:panelGrid>
		<p>
		</p>
		<rich:panel>
			<f:facet name="header">#{labels['user.labels.user']}</f:facet>
			<h:panelGrid id="display" columns="2" style="width:400px;">

				<h:panelGroup>
					<h:outputLabel value="#{labels['user.labels.name']}" />
					<h:inputText id="itName" value="#{userController.entity.name}"
						required="true"
						requiredMessage="#{labels['cad.usuario.nome.required']}"
						disabled="#{userController.rendered}" maxlength="60"
						style="width:345px;" />
				</h:panelGroup>
				
				<h:panelGroup id="group2" style="#{userController.typeUserint == false ? 'visibility:hidden;' : ''};width:200px;">
					<h:outputLabel id="oPass" value="#{labels['user.labels.pass']}" />
						
					<h:inputSecret id="itPass" value="#{userController.entity.pass}"
						disabled="#{userController.rendered}"
						maxlength="60"
						/>
				</h:panelGroup>
				
				<h:panelGroup>
					<h:outputLabel value="#{labels['user.labels.email']}" />
					<h:inputText id="itEmail" value="#{userController.entity.email}"
						required="true"
						requiredMessage="#{labels['cad.usuario.email.required']}"
						disabled="#{userController.rendered}" maxlength="60"
						style="width:345px;" validator="genericValidator">
						<f:attribute name="pattern"
							value="^[\w\-]([\.\w])+[\w]+@([\w\-]+\.)+[A-Z]{2,4}$"/>
						<f:attribute name="invalidMessage"
							value="presentation.jsf.invalid.email" />
					</h:inputText> 
				</h:panelGroup>
				
				<h:messages showDetail="false" showSummary="true" 
				errorStyle="color: red" infoStyle="color: green" layout="table" />
				
				<h:panelGroup>
					<h:outputLabel value="#{labels['user.labels.interno']}" />
					<h:selectOneRadio id="selInter" value="#{userController.typeUserint}" 
									  disabled="#{userController.rendered}">
					   	<f:selectItem itemValue="true" itemLabel="Sim" />
					   	<f:selectItem itemValue="false" itemLabel="Não" />
					   	<a4j:support event="onchange" reRender="group2" process="mainForm:selInter" ajaxSingle="true"/>
					</h:selectOneRadio>

					<h:outputLabel value="#{labels['user.labels.adm']}" />
					<h:selectOneRadio value="#{userController.typeUseradm}" 
									disabled="#{userController.rendered}">
					   	<f:selectItem itemValue="true" itemLabel="Sim" />
					   	<f:selectItem itemValue="false" itemLabel="Não" />
					   	
					</h:selectOneRadio>
					</h:panelGroup>
			</h:panelGrid>

		</rich:panel>
		 
	</h:form>
	
</ui:define>

<ui:define name="confirmationMessage">
	<h:outputText
		value="#{messages['presentation.jsf.deletion.question']}" />
</ui:define>

<ui:define name="confirmation">
	<a4j:commandButton value="#{labels['popup.confirm']}"
		action="#{userController.delete}"
		onclick="Richfaces.hideModalPanel('confirmation');"
		reRender="mainForm" styleClass="bt" />
</ui:define>

</ui:composition>