How do I schedule an exam?
You can schedule your exam online by visiting www.prometric.com, and clicking on the link ‘Schedule a Test’. Once you have entered your desired area of study and region preference, you will be directed to pages asking for the specific test you would like to take. You will then be prompted to choose a test center where you can take the test. Once the test center has been selected, you must login to pay for your exam and finish processing your appointment. Please be sure to have your Prometric Internet ID and password available as you start scheduling your exam.
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What do I need to bring (and not bring) to my exam?
You will need to bring two (2) forms of identification to the testing site. One must be a current, government-issued photo ID, such as a valid passport or driver’s license, with a photo that looks like you. Be sure the names on your ID are displayed the same way it is displayed on your exam record, and that both ID’s have a current signature that look like yours. Examples of other pieces of ID are credit cards and check cashing cards.
Please note:
* The test will not be delivered without the appropriate form of identification. Prometric Test Center Administrators have the right to refuse seating you for the exam if they are unable to properly identify you.
What not to bring:
* Do not bring notes, pens, pencils, paper, large purses, or backpacks to the test center. Supplies needed for taking the exam will be provided by the test center.
* No cell phones or pagers are allowed in the test room. There are small lockers (12" H x 12" W x 12-18" D) available for candidates to store keys and small purses during the exam.
* There is no secure storage available for large books, bags, or large coats. Prometric cannot accept responsibility for loss or theft of items left in common use areas such as the waiting rooms.
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When do I need to arrive for my exam?
* You should arrive at the testing center at least 30 minutes before the test is scheduled to begin. Tests are given by appointment. On days with no appointments scheduled a center may not be opened. If you have an appointment you can expect the center to open at least 30 minutes before your appointment.
* It takes about 3 - 5 minutes per candidate to complete the sign-in process. If you are the 10th person to arrive, it will take us about 30 minutes to start signing you in. If there are questions about your ID, your registration, any of the pretest qualifications, or if you are late, you will be asked to wait until other candidates are signed in. Don't worry! Each test is individually timed; your test will not start until you are signed in and seated.
* Once you have notified the center staff that you are here and ready to test, you can relax and watch the process. We do this all the time, and look forward to our time with you once your turn comes.
* Please note that the exam duration may include an exam tutorial and client survey.
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How can I view or print my appointment confirmation?
If you would like to review the status of your appointment, please visit www.prometric.com and follow the on-screen instructions.
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What if I forget my Prometric Internet password?
If you forget your Prometric Internet password, click on the following link:
https://www.register.prometric.com/PasswordReminder.asp
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How do I update my candidate profile?
Please take a moment and confirm that your personal information listed above is accurate. To ensure proper delivery of your exam and all certification materials, Prometric must have accurate and current information. If any information needs to be updated, please visit www.register.prometric.com, login using your e-mail address and password, then choose “Update Profile”.
Please note: This address reflects your permanent, home address. To ensure delivery of official correspondence and certification material, you may also provide name and address information in your country’s official language.
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How can I contact Prometric with specific questions?
If you have any other concerns not answered in this email, please follow the appropriate links below to help solve your issues:
* Share a question or concern about your test
* Schedule, reschedule, or cancel, your exam
* Review Frequently Asked Questions (FAQ's)
* Give us feedback on your test
